Frequently Asked Questions

Find answers to common questions about our services. Can't find what you're looking for?Contact us and we'll help you out.

25Total FAQs

4Service Categories

Dry Cleaning(5 questions)

Wash & Fold(6 questions)

Home Cleaning(6 questions)

Dog Walking(8 questions)

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Prepare to experience a new way of living with Concierge Drop. Embrace the bliss of a well-cared-for home and liberate yourself from mundane chores.

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Dry Cleaning + Wash and Press

Wash & Fold

Home Cleaning

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Frequently Asked Questions

Categories

Dry Cleaning(5 questions)

How long does dry cleaning take?

What items can be dry cleaned?

Do you handle special care items?

What if I'm not satisfied with the cleaning?

How do I place a dry cleaning order?

Wash & Fold(6 questions)

What is the minimum weight for wash and fold?

How long does wash and fold take?

Do you separate colors and whites?

What detergents do you use?

Can I request specific folding preferences?

How do I place a wash and fold order?

Home Cleaning(6 questions)

What is your cancellation policy?

Can I skip or reschedule a booking?

Do I need to supply any cleaning supplies?

I need more help

Can I just have the common areas or specific parts of my apartment cleaned?

Who actually provides the services?

Dog Walking(8 questions)

How does dog walking work through Concierge Drop?

Are the dog walkers insured and background checked?

Can I meet the walker before the first walk?

What if I need to cancel or reschedule a walk?

What happens if the weather is bad?

How do I pay for dog walking services?

What if my dog has special needs or behavioral issues?

Who actually provides the dog walking service?

Still have questions?

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